Mazi travel & events is a distinguished tour operator (DMC-PCO), operating for 30 years now, specializing in the provision of exceptional services for travelers.
Mazi travel & events is a member of many International tourist organizations. Our rich 30-year experience, accompanying thousands of clients, visiting Greece, Cyprus and all over the world, helps to ensure the highest quality and shows the best our country has to offer. Over the years we have learned to respect the traveler who ventures abroad to new destinations. Our travel representatives abroad with their knowledge and experience provide incomparable, detailed range of itineraries, proposals and activities that can turn your journey into a lifetime experience. Our reputation, financial assets and the repeat volume of business allow us to have very competitive prices to offer to our clients.
OUR VALUES & VISION
Our values are to provide to our clients with reliable detailed information and no hidden agendas. We believe in open and honest communication, flexible service. We treat each client as a valued individual, proposing exclusively designed programs. Our travel partners excel at coordinating complex luxury itineraries ensure quality and high-level services. When we promise something we deliver. We have earned a celebrated reputation for servicing 65.000 satisfied clients from 4 Continents every year, due to our dedication to providing innovative ideas, incomparable service and inherent resourcefulness. Our vision is to propose fresh ideas and life-enriching travel experiences, explore new horizons always keeping in mind our clients wishes so as to make their journey an unforgettable experience.
“Mazi travel and events” with 3 agencies in Athens, Thessaloniki and Cyprus and with an impressive fleet of coaches-the largest in Greece (with more than 100 luxury buses), for all transportation needs of our clients and business partners. We are the ideal company to provide complex and demanding travel services.
Our team of expert staff and guides are the best in the business. Our staff makes the difference and is the key to operational of perfection. We offer consistently high-quality end to end customer service.
F.I.T. – Groups - Incentives
We live here... we know how Greece works and all that she has to offer.
THESSALONIKI: 85 Tsimiski str. - 7th floor | TEL : 0030 2310 238025
ATHENS: 55- 59 Kolonou str. - Karaiskaki square | TEL : 0030 210 6927000
OUR OFFICES in CYPRUS
NICOSIA: Themistokli Dervi 3 - JULIA HOUSE - 1066 | TEL : 00357 22555356
web sites: www.mazitravel.com, www.mazi.travel
|Member of the European Tour Operators Associaton.|
|Member of the Hellenic association of travel and tourist Agencies. ΗΑΤΤΑ
|Member of the Athens Convention & Visitors Bureau|
Fully licensed by the Greek National Tourism organisation
Αδεια EOT : EOT Licence No:09.33.E.60.00.910.00
Member WTOA (World tour operators www.worldtouroperators.com )
Member Of Association of Tourist Agencies of Macedonia
Perception: We specialize in the development of creative programs and events making sure that all needs and motivational objectives are met from the initial stage of a program.
Execution: With our long experience and valuable relations, we attend every single detail, manage logistics, operate proactively and supervise, ensuring the best performance – execution of program.
People: Our experienced team is our strongest component and partners with our clients from the very first step extending knowledge, strategy, expertise, personality, commitment.
Is our asset….A talented team of professionals who inspire our work, commit to our values, grow business and support our vision…
Our staff is multilingual, has long experience in tourism and fulfils the higher standards and expectations in hospitality and travel business.
One of our key standards is to select the right subcontractors for the quality of their product, their understanding of our requirements and their morality. Our reputation, financial asset and the repeat volume of business allows us to contract at very competitive prices. Feedback from staff and clients is a permanent quality control tool that enables us to react and make any necessary adjustments.
Our role as destination specialists is to suggest innovative, unusual, challenging, and yet feasible programs that never exceed the resources of our destination. All our new products and exclusive events are thoroughly rehearsed and tested before being finally operated.
We know that staffing makes a world of difference between an acceptable operation and a smooth, problem-free full success. Proper staffing is the key to operational perfection and is a necessity to anticipate needs and handle emergencies.
Respond to Messages Promptly & Keep our Clients Informed
We acknowledge receipt of messages in written or by phone right away and inform clients of response time.
Friendly and Approachable
You can hear a smile through the phone. This is very true. Our staff is friendly and courteous.
We Have a Clearly-Defined Customer Service Policy
Making sure all involved persons in a project know exactly what to do at each stage.
Attention to Detail
Attention to detail is of high importance not only ensuring great success of program but also shows there are real people on the other end of that screen or telephone.
Anticipate Client's Needs & Go Out Of the Way to Help Them Out
Sometimes this is easier said than done! However, achieving this supreme level of performance is always the target.
When we promise something we deliver.
Customer service is a practiced art that takes time and effort to master. We take the time to switch roles with the customer. What would we want from our business if we were the client? How would we want to be treated? We treat our customers like friends.